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Customer Service Matters: How Everyday Interactions Shape Trust, Loyalty, and Experience
While in New York City, I went into a jewelry store in lower Manhattan. I was browsing and put my hand on the glass display case. The clerk promptly yelled, “Get your hand off the glass, I just cleaned it!” I gave him the side eye and casually walked out. While in Los Angeles at Westfield Mall, I was shopping for tennis shoes, the man behind the counter said nothing. Strange, since I was the only person in the store. When I asked for assistance, he said the salesperson was in

Hilary Valdez
6 days ago4 min read
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